Network Support

Support Services

Datatech Solutions offer a friendly and professional support service that will give you peace of mind. We offer a range of support services that can be tailored to meet your needs, including:

• Service and Support Contracts

• Network troubleshooting

• Local and remote network management

• New workstation setup

• Windows Server installation and Support

• Email issues

• Local network and Internet connection setup and management

• Wireless networks

• Network security

• Virus, spam, and spyware protection

• Application support

• Software upgrades and installation

• Hardware upgrade and installation

• Telephone system installation and support

Datatech’s support platforms are focused primarily around the Microsoft foundation of products, and includes:

• Support for all modern Windows operating systems – 2000, XP and Vista.

• Support for all versions of Microsoft Office from 97 – 97, 2000, XP, 2003, 2007

Recommendation and Implementation

In addition to our support services, Datatech is also able to assist in making recommendations and implementations of new or updated technologies in your business.

Our goal is to utilise technology to your advantage in a cost effective and productive way.

Support Types

Adhoc On-Site Support – Datatech Solutions offer onsite adhoc call in support, only when you need it, to assist in network errors, hardware replacement, installation of software, and on-going pre-emptive maintenance plans that reduce the chance of system downtime.

Remote Support – With the correct network infrastructure in place, Datatech Solutions is able to remotely connect to your network and resolve critical, urgent problems without the need to wait for a technician to come out.

We are available to resolve issues with as little disruption to your business as possible

Contracts

We have various support contracts available, depending on the size and requirements of your business.

A support contract is a cost effective way to guarantee quick and reliable IT support without the need for employing your own IT staff.

We also provide adhoc call out rates for clients not wishing to engage in a support contract.

We do try to keep our contracts as simple as possible, as we find this works best for both our clients and ourselves, and helps build trust and long lasting relationships. At Datatech, our goal is to build long term strategic business relationships with our clients.